Shipping Policy

Last updated: [Date]

Thank you for shopping with SLECT. This Shipping Policy explains how we process, dispatch, track, and deliver orders placed through our website.

1. Shipping Coverage

SLECT currently ships to serviceable addresses across India.

Delivery availability depends on the customer’s PIN code and the service coverage of our courier partners.

We currently do not offer international shipping unless specifically stated on our website.

2. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Orders placed on Sundays, public holidays, or after business hours may be processed on the next working day.

Processing may take longer during:

• Sale periods

• New product launches

• Public holidays

• High order volumes

• Stock verification

• Customized or personalized orders

Once your order has been dispatched, you will receive a shipping confirmation by email, SMS, or WhatsApp, depending on the contact details provided at checkout.

3. Estimated Delivery Time

After dispatch, estimated delivery times are:

• Metro cities: 3–6 business days

• Other urban locations: 4–8 business days

• Remote or rural locations: 6–12 business days

These timelines are estimates and are not guaranteed.

Delivery may be delayed because of courier issues, weather conditions, public holidays, transport disruption, government restrictions, regional service limitations, or other circumstances outside our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Our standard shipping terms are:

• Free shipping on orders above ₹999 (may vary depending on the order)

• A shipping fee will be added on orders below the free-shipping threshold

• Cash on Delivery charges may apply where applicable

Shipping offers and charges may change during promotional campaigns.

5. Cash on Delivery

Cash on Delivery may be available for selected PIN codes and eligible orders.

SLECT may limit or disable Cash on Delivery for:

• High-value orders

• Certain locations

• Customers with repeated refused deliveries

• Customers with multiple unsuccessful delivery attempts

• Orders flagged for verification

We may contact you by phone, SMS, or WhatsApp to confirm a Cash on Delivery order before dispatch.

6. Order Tracking

Once your order has been shipped, tracking details will be sent to your registered contact information.

You can track the shipment through the courier partner’s website or through the tracking link provided by us.

Tracking information may take up to 24–48 hours after dispatch to become active.

7. Address and Contact Information

Customers are responsible for providing a complete and accurate:

• Full name

• Delivery address

• PIN code

• Mobile number

• Email address

SLECT will not be responsible for delays, failed delivery, or loss resulting from incorrect or incomplete information provided by the customer.

Please contact us immediately if you need to correct your address. Address changes may not be possible after an order has been dispatched.

8. Delivery Attempts

Courier partners may make multiple delivery attempts depending on their operating policy.

If delivery fails because:

• The recipient is unavailable

• The customer cannot be contacted

• The address is incomplete or incorrect

• The order is refused

• Cash is unavailable for a Cash on Delivery order

the shipment may be returned to SLECT.

Additional shipping charges may apply if the customer requests reshipment.

9. Refused and Returned-to-Origin Orders

If an order is refused at delivery or returned to us because of an incorrect address, unavailable recipient, or repeated failed delivery attempts:

• Original shipping charges may not be refunded

• Return-to-origin charges may be deducted from the refund

• Cash on Delivery may be restricted for future orders

• Reshipping may require advance payment of additional shipping charges

Any eligible refund will be processed after the returned product reaches us and passes inspection.

10. Damaged or Tampered Packages

Please inspect the external packaging before accepting the shipment.

If the parcel appears opened, torn, crushed, wet, or tampered with, you may refuse delivery and contact SLECT immediately.

If you accept a damaged package, please record a clear unpacking video from before the parcel is opened until the product is fully inspected.

Report damaged, missing, defective, or incorrect items within 48 hours of delivery by sharing:

• Your order number

• Photographs of the package and product

• The unpacking video

• A description of the issue

Claims submitted without sufficient evidence may be difficult to verify.

11. Split Shipments

Orders containing multiple products may be shipped separately because of product availability or fulfilment location.

You will not normally be charged additional shipping fees for a split shipment unless clearly stated before purchase.

Each shipment may have a separate tracking number.

12. Pre-Order and Customized Products

Pre-order, made-to-order, and customized products may require additional processing time.

The estimated dispatch or delivery timeline will be stated on the relevant product page or communicated after the order is placed.

Customized products may be governed by separate return and cancellation conditions.

13. Delivery Delays

Please contact us if your order has not arrived within the estimated delivery period.

We will coordinate with the courier partner and provide an update. Courier investigations may take several business days.

A shipment will be treated as lost only after the courier partner officially confirms the loss.

If a shipment is confirmed lost, SLECT may provide a replacement or eligible refund.

14. Change or Cancellation Before Dispatch

You may request an address correction or order cancellation before the shipment is dispatched.

Once an order has been handed over to the courier partner, cancellation or address modification may not be possible.

Orders already dispatched will be handled according to our Return and Refund Policy.

15. Shipping Restrictions

We may decline, hold, or cancel an order when:

• The address is outside our service area

• Courier service is unavailable

• The order fails verification

• There is suspected fraud or misuse

• The product is unavailable

• Delivery restrictions apply to the destination

If a prepaid order is cancelled by SLECT, the eligible payment amount will be refunded.

16. Contact Us

For shipping, tracking, or delivery support, contact:

Brand: SLECT
Email: cs@slectfashion.com
WhatsApp: +918178287763
Support Hours: [Mon-Sat and 10:00 - 20:00]

Please include your order number when contacting us.